30 Day Happiness Guarantee
We are so confident you will love our Dream Detangler brush and it will change your life we offer a 30 Day Happiness (akaMoney Back) Guarantee!
If you are not completely satisfied please return for a full refund.
To enquire about a refund please email email@example.com
Please note we don't refund postage and return postage will be at your expense.
We quality check all our products before packaging them, however, occasionally there may be a fault we have missed. We are human and at times make mistakes.
But we WILL always rectify a mistake when it is brought to our attention.
We do not accept product returns, due to change of mind, or after 30 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Faulty Spray Mechanism
Sometimes in colder weather the spray nozzle and chamber can become blocked with essential oils (as they solidify in the cold). We recommend to remove the lid and chamber and soak in a bowl of boiling water for 20-30 minutes. This will remove any blockage. It is our experience this fixes 95% of issues with spray tops. If this does not fix the issue please reach out to us via email.
RETURNS, REFUNDS & EXCHANGES
- Return or exchange requests can be made within 30 days of your purchase date.
- We are NOT able to accept returns on Deter/Detangle sprays due to TGA Legislation/requirements.
- We do not refund for change of mind purchase.
- To return or exchange any items, please email us at firstname.lastname@example.org , clearly mentioning your order number and our customer support manager will guide you on the process.
- To be eligible for return, products must be in the exact condition you received them in. All packaging materials must be undamaged.
- Any items purchased as part of a pack or combo will be refunded at the discounted pack price.
- Due to the type of the products that we sell, we are not able to replace or refund unwanted items or broken items if more than 30 days has passed since purchase date.
- Orders can be cancelled before dispatch. If the order has already been dispatched it is not possible for us to cancel the order, the order can be returned to sender but cancellation fees may be charged.
- Any refund will not include the import duties or the cost of delivery or return postage.
- If your refund is approved, then it will automatically be credited to the original method of payment, within 10-14 days f the product being received back. We are not able to refund to an alternate payment method.
- Tangled Hair Care reserves all rights to alter and enforce this Return, Refund and Exchange Policy at any time without having to serve a prior notice to users
- Refunds are subject to a 5% restocking fee
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain 10-14 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must be returned in a box to prevent damage.
Refunds are subject to a 5% restocking fee and if the items sent received free postage a postage fee of $11.95 will be deducted from the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Tangled Hair Care, 9 Elder Court, Angle Vale SA 5117, Australia. Postage both ways is to be paid by the purchaser.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Tangled Hair Care, 9 Elder Court, Angle Vale SA 5117, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.