1. Do you offer a warranty?
The Dream Detangler is backed by a 30 day money back guarantee - we are that sure you will LOVE IT! If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging them, however, occasionally there may be a fault we have missed. We are human and at times make mistakes.
But we WILL always rectify a mistake when it is brought to our attention.
We do not accept product returns, due to change of mind, or after 30 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship.
3. Items missing from your order?
We check all items on your packing list to ensure your ordered items are sent, and we cross check our weights when sending your items as a double check.
However we are human and at times make mistakes.
if your order is missing an item please contact us within 14 days of receiving your order
After 14 days of receiving your order and if no contact is made your order is considered to be delivered in full
ALL our Detangle/Deter Sprays are made in South Australia, using the very best ingredients sourced from within Australia.
Our Naturally No More Nits Deter and Detangle Sprays™ are Certified Vegan, Organic and TGA Listed.
Our Tangled Hair Care™ Detangle Sprays are Vegan.
Our Detangle/Deter Sprays are not covered by a Money Back Guarantee. Due to TGA/OHS regulations we are not able to swap sprays once they have been received.
** Please note when you wish to experience/smell the spray please DO NOT open the bottle and sniff as you will smell the oils in their pure form. The top note oils of tea tree, neem and cedar sit on the top of the bottles and can be stronger/overwhelming.
We recommend that you shake the bottle well, and then spray 8-10 sprays on damp hair. Hair is porous and absorbs moisture, so by using on damp hair the scent is softer and you will also use less product. This will give you the true scent of the product.
Faulty Spray Mechanism
We are unable to test each spray mechanism before it leaves us. We find faults in less than 1% of the spray mechanisms we sell.
Sometimes in colder weather the spray nozzle and chamber can become blocked with essential oils (as they solidify in the cold). We recommend to remove the lid and chamber and soak in a bowl of boiling water for 20-30 minutes. This will remove any blockage. It is our experience this fixes 95% of issues with spray tops. If this does not fix the issue please reach out to us via email.